Frequently asked questions
Q: Do I need a filter for each oven in a stacked column?
A: Yes, you will need one filter for each oven in the column.
Q: Do I need an internet kit for each oven in a stacked column?
A: Yes, you will need one kit for each oven.
Q: Can I stack gas on gas?
A: Yes, but you can only have a 7 or 5 grid as the top oven.
Q: Can I stack gas on top of electric and electric on top of gas?
A: Yes, these are both possible. You will require a gas stacking kit if the gas oven is on the bottom. Electric stacking kit if the gas oven is on the top.
Q: Can I fit a steam condensing hood to a gas oven?
A: No, the hoods are only compatible with the electric ovens. The gas ovens must be positioned under an extract canopy.
Q: Do I need to position the oven under a canopy?
A: No, if the oven is fitted with the steam condensing hood it does not need to be under a canopy.
Q: How do I know if the oven needs a filter or a reverse osmosis unit?
A: This depends on the water conditions of the site area. We would generally recommend a filter if the water hardness is greater than 8dH and a reverse osmosis unit for areas with water high in chlorites.
Q: Do I have to use Unox chemicals and if so which?
A: We always recommend using the Unox chemicals as they have been developed specifically for our ovens. For the CHEFTOP and BAKERTOP MIND.Maps™ the Det&Rinse PLUS DB1015 comes in concentrated 1 litre containers. For the CHEFTOP and BAKERTOP Series 5E and LINEMISS TOP ovens the DET&Rinse DB1016 comes in 5 litre containers. If you choose not to use the Unox Det&Rinse for the MIND.Maps ovens this needs to be specified on order and the oven will be modified at the Unox warehouse before delivery.
Q: Why has my Unox oven filled up with water?
A: Check the waste outlet and strainer are free of any debris. Check there are no kinks in the waste hose. Check that the main waste plumbing is not blocked.
Q: Why is my Unox oven not washing?
A: Check that the water supply is connected and the isolator valve is switched on. Check that the water supply has not been turned off further along the water line. Check that there is a suitable supply of detergent.
Q: What do I need to remember when ordering an Unox oven?
A: When ordering an Unox oven please remember to check if you need:
First installation kit (for a single oven)
Stacking kit for ovens and accessories
Stand with lateral supports
Hood
Accessories
Filter or reverse osmosis unit
Det&Rinse detergent
Internet connection kit
Final internet preparation (including all cables and software, installed at Unox before dispatch)
Installation, commissioning, warranty
Warranty Options
Unox UK are pleased to offer the following warranty options:
All LINEMISS TOP, LINEMISS, LINEMICRO and SPIDOCOOK products have a 1 year parts and labour warranty.
For BAKERLUX SHOP.Pro™ ovens the following warranty options are available:
BASIC Warranty
1 year parts + 1 year labour
LONG.Life4
4 years (or 10.000 hour running time) parts + 2 years labour
Must be connected to the internet
For CHEFTOP and BAKERTOP MIND.Maps™ ovens the following warranty options are available:
BASIC Warranty
1 year parts + 1 year labour
STANDARD Warranty
2 years parts + 2 years labour
Must be commissioned by an Unox Authorized Service Partner
LONG.Life4
4 years (or 10.000 hour running time) parts + 2 years labour
Must be commissioned by an Unox Authorized Service Partner and connected to the internet
LONG.Life4+4i
4 years (or 10.000 hour running time) parts + 4 years labour
Must be commissioned by an Unox Authorized Service Partner and connected to the internet
** Additional cost - please contact us for details **
SIMPLE4+4
4 years parts + 4 years labour
Must be commissioned by an Unox Authorized Service Partner
** Additional cost - please contact us for details **
Please register for your LONG.Life4, LONG.Life4+4i and SIMPLE4+4 warranties here.
